Delivery & shipping policy

Where we deliver

Kuala Lumpur and Selangor only.

Across the Klang Valley — Kuala Lumpur, Petaling Jaya, Subang Jaya, Shah Alam, Puchong, Cheras, Ampang, Klang and Kajang, and everywhere between them — type your address at checkout and the fare is worked out from it.

Further out in Selangor, please message us on WhatsApp before you order.

We do not deliver outside Kuala Lumpur and Selangor, and nothing is sent by post.

Wherever you are, pickup from our kitchen in Cheras is free.

When it arrives

On the day you choose at checkout.

Please note that as our scones are baked to order, all deliveries will be made between 2:00 PM and 5:00 PM.

We bake and deliver Monday to Sunday. You can choose a day up to 14 days ahead, and the calendar at checkout only offers days we can still bake for.

Baked to order, so never same-day

Every box is baked for the order it belongs to, on the morning of its day, so we cannot deliver on the day you order.

Orders for the next day close at 1pm the day before. After that, the soonest day is the one after.

What delivery costs

The fare depends on where you are. Type your address at checkout and the fare is worked out from the distance to it and added to your total before you pay; the amount you see at checkout is the amount charged.

Collecting instead

Pickup is free, from our kitchen in Cheras. We'll agree a collection time with you on WhatsApp. Please do not turn up unannounced — it is a house, and there may be nobody in it.

On the day

• We will contact you on the day to confirm.
• A rider hands the box over at street level — we do not deliver to a door inside a high-rise, so please come down to meet the rider.
• If the address on the order turns out to be wrong, or the rider cannot find you, we call the phone number on the order. If we cannot reach you on it, the delivery is held — paid or not — until you get in touch. That is the whole reason the number is asked for.
• If something in the box is not right when it arrives, the return and refund policy says what we do about it.

Questions

WhatsApp 018-326 9974, with your order reference if you have one. A real person answers, which is also why the answer is not instant.